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 Store Policy
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SHIPPING: Due to the global import nature of our business, we have delays due to transportation and customs that are beyond our control. In addition, we are a small, growing business that is currently expanding and growing. If your order contains soap, your order will be shipped within a 10 day period EXCLUDING Saturday and Sunday unless there is a meaningful delay. Soapmaking Kits are generally shipped within 10 days due to the handbuilt nature of the wooden molds and preparation of fresh soapmaking oils.
SHIPPING CHARGES: We currently charge a flat rate of $7.95 per order until the actual shipping charges are exceeded. We will bill your credit card or paypal account for the difference in actual shipping charges before shipment.
We ship via FEDx Ground, or USPS Post Office. If your order is shipped and you fail to accept the package in a timely manner, (usually within 3 attempts at delivery) you will be responsible to pay additional shipping charges to have your order re-shipped. If you supply a wrong, or imcomplete address, additional shipping charges will be incurred.
RETURNS: NO RETURNS, NO REFUNDS, NO REFUSALS. Due to the personal care aspect of our products, we cannot guarantee purity once items have left our facility. We are happy to answer any questions you may have before ordering to insure your satisfaction when your package is delivered. Any shipment that is REFUSED or has a written authorization from our company in the form of a Return Authorization Number will be subject to a 25% restocking fee and no refund for shipping charges incurred. Refused or returned shipments must be in unopened and undamaged condition.
DAMAGED SHIPMENTS: If your package is recieved in damaged condition, refuse delivery, have the driver document the damage and retain a copy of the report. Notify us via email with DAMAGED SHIPMENT in the subject line immediately. We will NOT send a replacement order, if the damage is not immediately reported to the carrier and documented. All boxes, packaging materials and products must remain intact and undisturbed in order to process a claim. The shipping carrier may need to inspect the damaged order. Failure to follow these procedures will result in a denial of yours and our claim.
PAYMENT: We gladly accept Visa, MasterCard, Paypal, Personal Checks and Money Orders . If payment is by Personal Check or Money Order , shipment will be delayed until the funds have been obtained by us. We process credit cards prior to shipping your items. Funds must be received before shipment is completed.
BACKORDERS: If you have ordered an item that is currently not in stock, we will contact you and give you a choice to either delay shipping or ship backordered item(s) at a later date.
RETURNED CHECKS: $25.00 surcharge on all returned checks.
COD: Sorry, we do not offer COD.
SALES TAX: Unless we have a Faxed copy of your Tax-Exempt Certification, all Georgia Residents will pay Georgia Sales Tax.
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Highlights
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Soapmaking Lessons
Come Learn!
in Alpharetta, Georgia
Evening Classes Available
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